Privacy Policy
Introduction
At SignTime Property Management, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, share, and protect your information, particularly as it relates to our SMS communications. By engaging with our services, you agree to the terms described in this Privacy Policy.
Types of Messages We Send
We use text messaging as a key part of our service communications. The types of messages you may receive include:
Informational Messages: Updates related to your tenancy, such as maintenance notices, appointment confirmations, and policy changes.
Promotional Messages: Occasional messages regarding special offers, community updates, or new services available through our company.
Marketing Content: From time to time, we may send marketing-related messages if you have opted in to receive them.
You can opt out of promotional and marketing messages at any time. Essential service-related messages may still be sent to fulfill contractual obligations.
Message Frequency
Users will typically receive informational messages on a weekly basis, although frequency may vary depending on your current tenancy status, ongoing maintenance issues, or service needs.
Message and Data Rates
Standard message and data rates may apply depending on your mobile service provider. You are responsible for any fees associated with receiving text messages from us.
Help & Support
For assistance regarding text communications, you may:
Text HELP to receive guidance.
Call us at 240-347-2505
Email us at info@signtimepm.com
Information Collection & Use
We collect and use your phone number and message content exclusively for service-related purposes, including:
Coordinating vendor appointments
Confirming tenancy details
Scheduling office visits
Providing urgent maintenance updates
Your phone number is obtained directly during the application or onboarding process to ensure accuracy. We do not collect additional data such as email addresses, IP addresses, or device information for SMS purposes.
Data Sharing & Security
We do not sell or rent your information. Limited sharing occurs only with trusted service providers (such as maintenance vendors) when necessary to fulfill essential business operations. For example, vendors may receive your contact information directly from us to coordinate an on-site appointment.
We do not share your information with third parties for marketing purposes without your explicit consent.
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse.
Data Retention & Opt-Out
We retain your contact information for up to seven years, even after your relationship with us ends, for record-keeping and compliance purposes.
You can opt out of receiving SMS messages at any time by:
Replying STOP to any message, or
Contacting us directly at 240-347-2505
Note: Opting out of SMS communications will not result in the deletion of your personal information from our records unless specifically requested in writing.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. In the event of significant updates, we will notify you and request your acknowledgment or consent where required by law.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
📧 info@signtimepm.com
📞 240-347-2505